Scottsdale-based digital marketing agency, Elixir Interactive, invites Arizona destination-marketers and interactive marketing experts to participate in an idea exchange about promoting Arizona as a travel destination of choice in tough economic times.

As a result of the recent economic downturn, the travel and hospitality industry faces stiff competition in reaching a market of travelers that continues to decline. To promote Arizona as a prime destination selection for online travel seekers, Elixir Interactive is hosting an interactive marketing workshop that explores the benefits of implementing social media strategies in digital marketing campaigns.

Elixir invites Arizona destination-marketers and interactive marketing experts to partake in the idea exchange and discuss the latest research about what factors influence online destination selection.

The event will provide best practice examples of the tactics and strategies for leveraging social computing and other interactive marketing techniques to reach and engage those online travel customers during these tough economic times. A panel of experts will facilitate discussions that include tips on using interactive marketing and social computing to advance common business goals. The workshop is an opportunity for Arizona tourism and marketing professionals to connect with peers.

The event will be held Wednesday, November 19, 2008 from 8 to 11 a.m., and will be located in the Scottsdale Plaza Resort. $25.00 minimum donation requested, benefiting the St. Mary’s Food Bank. For more information, visit http://www.elixir-st-marys.eventbrite.com/

Resulting from the economic downturn, the travel and hospitality industry face stiff competition to reach increasingly fewer travelers. Online travel consumers increasingly rely on social media to influence their destination selection. Noted Travel 2.0 blogger, Troy Thompson, recently reported a major finding in Forrester’s second quarter consumer poll showing that 75% of Internet users are engaging in some form of social media, up from 56% in 2007. Another Forrester poll showed that 57% of destination marketing organization website visitors read traveler written reviews: consumers are the most trusted voice. Moreover, nearly 40% of online travel consumers visit travel-related social networking sites to influence their destination selection. If travelers are turning to social media, then travel marketing professionals cannot afford to completely ignore it. The question is, “How do travel marketing professionals get started with social computing?”

Charlene Li, a Forrester analyst and writer, has codified a process she calls the POST process in her book co-written by Josh Bernoff, Groundswell. The POST process (acronym for people, objective, strategy, technology), informs marketers on the who, where, why and how of engaging online consumers through social media. Like any other engagement in social media, the main goal should be to change a relationship, ideally for the better. Successful social media participation can increase sales and brand equity by facilitating trusted relationships with social communities that influence search and purchase behaviors.

Travel marketing professionals that do open the social media doors, must be willing to hand over some control of their brand messaging (as if they really had control) to prepare to address and sometimes simply deal with negative feedback. Controlling the conversations is not the goal — listening and reacting to capture new opportunities is. Every conversation is a potential opportunity. The enabling connectivity of social media has given consumers control of brand messaging: your brand is what people say about it online. The increased transparency achieved by engaging online travel consumers through social media provides immeasurable credibility and can invigorate your brand loyalists to influence others, thus diminishing the relevance of a few negative reviews. Since Google seems to love to rank blogs, the link juice from these online conversations will also provide your CMO with the ROI he or she demands. As travel marketing professionals compete to reach increasing fewer travelers, engaging travel-related social communities can expose opportunities for improving brand messaging and achieving business objectives.

Change: the political platform touted by both presidential candidates on the 2008 campaign trail. With differing objectives, Barack Obama and John McCain promise dramatic shifts in government policies upon entering office, but the transformation that has already materialized is the remarkable increase in voter engagement — a social movement brought about by the Internet. The social web has been utilized by the candidates for spreading political news and philosophy, tracking voter interest, generating awareness and organizing communities. Voters also use the media tool to their advantage, voicing their opinions and creating political content on a national stage. The Internet has fostered a vocal, involved citizenry in the current election. Change isn’t on the horizon; it’s already risen.

Democrats More Active in Search
From gathering election news to watching political videos, the proportion of Americans accessing the Internet for content and information has dramatically increased since the 2004 race. 40 percent of all Americans received news and information about the primary campaigns from the web, according to a survey by the Pew Internet & American Life Project developed in June. The study also found that younger voters and Democrats make more use of online media for political consumption and sharing.

Both politicians are highly invested in SEO as a mechanism for growth in their online strategies. AdGooRoo released a recent study analyzing the high stakes search campaigns of both candidates, finding that Obama-related sites receive more than five times the amount of traffic than McCain-related – 22 million versus 3.5 million visitors. Pro-Obama websites are 57 percent more popular than pro-McCain, but the Republican nominee receives 11 percent more traffic from websites not affiliated with his campaign. In terms of search marketing, the candidates employ similar levels of sophistication. McCain has a slight advantage in keyword selection, but Obama wins in targeting topical keywords, such as “lipstick” and “Paulson”. The Obama site clearly wins in natural search rankings: McCain is seen on Google’s front page for 67 keywords, while Obama ranks for 117.

Social Sites Build Voter Communities
Especially influential during the election has been social networking sites. The Pew survey found that two-thirds of Internet users under 30 have a social networking profile, half of which use these sites to gather or share information about the election. Social networks have streamed politically-related entertainment, data and interactive content throughout the web in massive quantities.

“New media offers candidates with an alternative or complement to their traditional media spending,” says Gary Drenik, President of BIGresearch. “By actually listening to potential voters and using all media, not just traditional, candidates can build an ad strategy that is more likely to influence votes.” The White House hopefuls have accessed the benefits of using alternative media forms, like social networks, to reach an audience often neglected in the presidential race. Presently on Facebook, Obama has about 2,250,000 supporters and McCain has 579,000; On Twitter, Obama has over 100,000 followers (a social site for which he himself, apparently, actively participates) and McCain has a little over 3,000.

Expanding outside the established networks, both candidates have created their own social forums for addressing current issues and fostering supporter interaction. Channeling the popularity of social sites, Obama hired Facebook founder Chris Hughes for his campaign team and developed My.BarackObama.com — an attractive, user-friendly network created by the stealthy digital team Blue State. The site is an instrument of organization for Obama; its 850,000+ members have already planned 50,000+ events with the help of the site’s innovative tools (not campaign officials) and contributed to his record-breaking $600 million in fund-raising. My.BarakObama.com is an excellent example of the power of social media to incite participation on and off the web. An iPhone application and in-game ads are also part of Obama’s interactive media repertoire.

McCain’s approach to social networking hasn’t been as successful. McCainSpace.com is also aimed at young voters, but hasn’t reached the level of user participation as Obama’s site. To step things up, in June WhereIsTheRed.com was launched — a blog following three college students as they travel the red states and broadcast the widespread appeal of the Republican Party. But the lagging presence of McCain in the social media sphere sends the message that he’s out-of-touch with the demographic and out-dated when it comes to technology.

Online Videos See Record Viewers
Video streaming has been a massively popular toy in the election/social media playground. On the official Obama site, video streaming increased 155 percent from July to August, according to Nielsen Online, reaching 1.3 million views. The site also saw a 173 percent increase in unique video viewers in the same time frame. The same metrics for the McCain site shows increases by merely 16 and 5 percent, respectively. Although Obama is leading on the video front, McCain did make strides in August by attracting more women viewers to his site, clearly due to his choice for running mate.

YouTube has been a major platform for user-generated spoofs and memorable campaign moments. The celebritized Obama effort “Yes We Can” and the “Obama Girl” music videos each drew 10 million views. And, of course, there is the content phenomenon that is Sarah Palin (and all her various interpretations). The Republican Vice Presidential candidate’s network news interviews and SNL skits permeate the web. More than half who watched the recent SNL satires featuring Tina Fey viewed the skits on the web, according to a Solutions Research Group survey, with 11.7 million views on YouTube alone. Without a doubt, content sites and political videos have mobilized the campaign effort. Hosted by YouTube are YouChoose’08 and VideoYourVote – election channels that measure candidate support by user participation. Not surprisingly, Obama-related content exceeds in the total number of views and subscribers.

Online Presence at the Polls
The pervasiveness of social media has been leveraged by both candidates to reach a widespread audience. The obvious winner of the web is Barack Obama. He took voter outreach to another level, reshaping the landscape of election campaigns by investing in social media programs that heightened Obama activism in the real world. But the race isn’t over just yet. As noted by Jon Gibs, vice president of media analytics for Nielsen Online: “The question that remains for both candidates is whether web visitors and online video viewers will translate into votes in the general election.”

Whatever the final result may be, it is evident that social media has emerged as a principal transmitter of citizen opinion and a space for political participation — an aid in bridging the gap between disconnected policy-makers and the American public. On November 4th, in the moments before the next president is elected, the Blogosphere will echo with silent anticipation, and the ultimate test for ROI in search and social media campaigns will be revealed.

As the coverage of the presidential election intensifies on CNN, I hear the social media microblog Twitter referenced as often as I hear Obama and McCain mention “Joe the plumber”. CNN is the most notable broadcast network that leverages and promotes the use of Twitter. CNN clearly grasps the utility of Twitter to connect with a widely distributed audience, virtually instantaneously, and for free. Social media guru, Chris Brogan, has recently published an article highlighting 50 ideas on using Twitter for business, where he highlights the effectiveness of Twitter for use in opinion polls, and its unparalleled speed at breaking news. So if you know of other effective uses of Twitter in business, please let me know.

In recent news, a “citizen journalist” was hounded for falsely reporting that Steve Jobs suffered a heart attack, which ultimately caused Apple’s stock to plummet 3 percent in a day. The blogger posted the fabrication on iReport, a social content site run by CNN, and within 10 minutes the web was abuzz and Apple’s stock dropped. After Apple issued a statement denying the incident, CNN quickly moved in to delete the report and disable the user’s account.

This scenario exemplifies the power of the social web and its position as an authoritative source within traditional media. Online users continue to trust bloggers for their daily dose of information; rather than fight the powers that be, news outlets have chosen to welcome citizen journalists into their domain. iReport is an example of user-generated content site hitting the mainstream.

Citizen journalism, in essence, is valuable because it adds a wide range of commentary and perspective to the traditional news scope. The debacle over the fluke Jobs report calls upon the idea of enforcing a blogger code of conduct, requiring citizen journalists like JoeSixPack99 to report truthfully and without exaggeration when under pretense.

To deem the perpetrator a “bad apple” in the Blogosphere, CNN is denying the reality of the social web – it’s propelled by the rumor mill. Fundamental to the appeal of social media is that it’s a space for open, uncensored, frequently offensive, highly emotional, often provocative conversations. Although the iReporter’s actions were careless, the proliferation of false information is nothing new.

One commentator wisely noted: “It’s a mistake to say this indicates some type of larger problem. People start rumors on Wall Street all the time. Anyone with any sanity would have said ‘I’m going to check that out’, not ‘I’m going to sell all my stock’.” Maybe the issue to be explored in this situation is not the irresponsibility of citizen journalists, but people who believe everything they read.

In the September 22 issue of DM News, Lauen Bell writes about the need of marketers to “Get social with teens.”

She talks about how “young consumers demand that brands converse with them…in their language, through multiple channels and with the intention of listening.”

I would argue that we need to communicate with ALL of our customers in this manner.

Before we craft the message we need to take the time to understand the language of our target audience. The major search engines provide us with a tremendous amount of information about the language people use when they search. For example, are there more searches for “drapes” or “curtains”? By using this information, we can craft our marketing messages in THEIR language, not ours.

In addition to language, we need to ensure our message reaches our target audience through the channels with which they are most likely to interact. Email, display and PPC might be a powerful combination for some, while SEO, social networks and mobile may be ideal for others.

Lastly, we need to work more on LISTENING to our customers. With the proliferation of blogs and user-generated content our customers are eager to tell us exactly what they like and dont like. If we take the time to listen to what they are saying, we can learn a lot about how, when and where our customers want to interact.

Ms. Bell is right about how to appeal to teens through social media however we, as marketers, need to apply these best practices to ALL of our customer communications.