Thoughts on the Industry

Advantages of Social Media for Small Businesses

As commonly know, the social web is an ideal forum for companies interested in accessing a widespread audience. Engaging in conversations, providing feedback, answering customer questions: These are just some of the beneficial aspects of interacting with consumers online. But what if your business is smaller in scale and local in reach? Is it a waste of time to participate on nationally active sites? Can the mass appeal of social sites drown out the draw of your small business?

Local search is a great way to access your target market, but boutique owners don’t need to avoid popular social sites when trying to connect with customers. Finding the space where local and social cross paths is the key to small business networking.

To find your customer base on the social web, research location-based groups within social sites: On Facebook, join the local network and make friends; For Flickr, find groups within your city and share photos; On Yahoo Answers, help solve problems of nearby residents on topics related to your brand.

Tactics like these will introduce your business to the high activity centers of social networks, while honing in on potential customers in your area. Twitter especially is a great place to gain insight on customer interest and activities; simply input a zip code and find the micro-blogs of people within miles. Other sites to explore are Placeblogger, LinkedIn and outside.in.

A major positive point about social media is that it’s a space where people can share in niche communities as well as on much grander scales. The interconnectedness between small and large groups is what gives the social web its news-and-information-spreading prowess. Local businesses should take advantage of the open stream of communication throughout the web in order to grow their brand.

This entry was posted on Friday, October 24th, 2008 by Caitlin You can leave a response, or trackback from your own site.

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